Refund Policy
This Refund Policy explains how refund requests relating to purchases or services provided through Plot-Hive are handled.
Digital Content
Certain purchases on Plot-Hive may provide immediate access to digital content. Where applicable under UK consumer law, you may be asked to expressly consent to digital content being supplied immediately and acknowledge that this may affect your statutory cancellation rights once supply begins.
Nothing in this policy limits any statutory rights you may have.
Technical Problems
If you have paid for content but are unable to access it because of a technical problem attributable to Plot-Hive, please contact Support.
We may attempt to resolve the problem before determining whether a refund is appropriate.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same transaction or an incorrect amount has been charged, contact us with your transaction details.
Submission & Platform Fees
Fees relating to film submissions, listings, subscriptions or other services may have separate cancellation and refund conditions displayed when the service is purchased.
Please review those conditions before completing payment.
Requesting a Refund
Contact Plot-Hive through the Support or Contact page and provide:
Your name
Account email
Transaction reference
Date of purchase
Reason for requesting the refund
Do not provide full payment-card details.
Statutory Rights
Nothing in this Refund Policy excludes or restricts consumer rights that cannot legally be excluded under applicable law.